What clients are saying about us
"Eileen – you’re the BEST!!! Thanks so much for turning everything around so quickly!! I appreciate your assistance very much."
Anna G.
"Ladies, My friend Renee A. wanted me to email you to express her thanks for all your help in processing her Son Alan’s claim. At first the claim was denied because the adjuster did not realize insured had coverage for water damage. Thanks to Eileen and Megan it was determined there was coverage on the policy and at least he will receive some compensation. Evidently the adjuster read the form wrong. – Renee is still dealing with her own terrible loss and asked me to convey her thanks to all."
"Thanks Eileen! You are unbelievable! Always appreciate your fast responses. No one is quicker or better!!! Hope all is going well with you.
Really appreciate it."
Regards,
Bob
"Good Morning Tamika, Thank very much for your time and help with this, it has been a long time since I have found someone in the insurance Industry that I could say that to. As a Vietnam Veteran who has served his country in honor there were times of lost faith, you have returned a little of that back to me. As to the idea that you were able to save me money at a time when everyone or entity wants more. I had been with Richard Sholtz Agency for over 20 years prior to him selling and 15 after and that's how it was with him and was lost for quite some time until now. So I don't know how they reward you at Otterstedt but hope they know what they have in you. It was a pleasure and hope to speak with you soon on the tenant Insurance as it is something I need have not addressed. Attached are the requested document signed and voided check please let me know you have received this and that we are OK."
Sincerely,
Robert R.
"Dear Mr. Parisi, Just a line to tell you that my agent, Carla, has done an excellent job for me arranging my car insurance with Mercury and my homeowners with Travelers. I have had my two insurance policies with your company for many years and I know I am well protected."
Thank you,
Ann A.
"Hello Tamika, I want to thank you for all your help. I'm glad there's still people like you that are willing to go the extra mile to help someone. I have lived through the past 10 months (since my husband went to heaven) in rough seas and keep trying to stay above water. You never understand a person's troubles until you have to face it yourself. You have helped me a lot because every penny helps me these days. I appreciate everything you did."
Thank you,
Jo-Ann R.
"Hi Eileen, Just a note to let you know how much we [Rosalie & I] appreciate all the care and work you do for our insurance needs. You are a great professional and a wonderful lady. It is comforting to know you are looking out for our best interest and are always there to support our needs and concerns. Please give my best to Phil and Richard the next time you talk with them."
Thank you again for all you do.
Regards,
Al A.
"I wanted to send you a brief note to rave about the services provided by Luisa. I am Rob S’s assistant and have worked with Luisa for almost 3 years now. She is kind, efficient, dedicated AND extremely patient. She stays on top of everything that needs to get done. She’s a joy to work with and she makes my job a lot easier!"
Kind Regards,
Wanda B
"I usually don’t write to companies about their employees but I wanted to let you know that one of your employees, Julie, was incredibly helpful to me last week. I had a problem that Julie explained to me and in a most friendly and efficient manner, took care of so that all is fine now. I know that my employer uses Otterstedt; in fact, that’s the reason I switched years ago. I just had to let you know that Julie does a great job for Otterstedt and while I rarely write a letter like this, I was so impressed with Julie that I had to let you know. I’m sure you know how valuable she is to your organization."
Best regards,
Donna P
"As long standing clients of Otterstedt, we would like to take this opportunity of praising one of your most energetic and caring executives, Eileen H. Eileen has taken excellent care of all our insurance needs and has made us exceedingly pleased with the way she has save us money on our various policies. She found errors made by others and this has saved us money which of course makes the customer happy. Eileen never fails to greet me warmly and I see how she helps other employees in the Teaneck Office."
Sincerely,
Felice P
"Your claim service is quick, prompt and professional."
Raffi K
"You don’t know how good your insurance coverage is until you have a claim. I was extremely satisfied."
Anthony G
"The service of both Otterstedt and Harleysville Insurance Company was excellent and could not be improved upon."
Max G
"I was ready to switch the policy to another company but since this claim went so well and I thought the settlement was very fair and I staying where I am."
Virginia L
Florence did an outstanding job in the early stages of our loss. She provided not only valuable information regarding the claims process but comforting words as well."
Jane F
"I moved our auto/homeowners insurance portfolio to Otterstedt last year. Leading a service organization like yourself, we both know that getting the product right is imperative, but it’s the service that makes all the difference, and sets the foundation for Clients for Life. I just want to share with you that the spirit, passion and follow-up of Kelly has proven exemplary, not just from the initial sell, but with all interactions throughout the year. She is truly a pleasure to work with and has been the impetus for us to add our life insurance as well with your organization. That’s what excellence is all about."
Best regards,
Mark M.
"As always, the service was second to none. Thanks, Jule."
Gerald S.
"Dear Eileen, I really want to commend you for the wonderful way in which my recent casualty claim was handled by you and Ace, the insurance company which covered my home. Not only was the claim paid in fully and promptly, but when disaster struck they were quick to respond to the emergency. They immediately sent in a remediation company to take prompt action so as to minimize the damage, which of course was to everyone’s benefit. Most of all they assisted us and made the project quick and easy for me. As you know my Son who is living in L.A., recently had a leak which caused major damage to his house. His claim process, in marked contrast to my own experience, has been a nightmare."
Thanks to You,
Martin F.
"You are the best! I really do appreciate you emailing copies of various documents to me. It is a tremendous help and allows me to complete things in real-time, while I’m working…instead of having to sit down when I finally get home and you’re not in your office! Thanks again!"
Michael B.
"Eileen H. at the agency is a terrific rep! Doing a great job and always helpful to me just FYI."
Vincent P.
"Did I mention what a lovely experience it is working with you?...thank you!"
Marc D.
"Thank you for everything Tracy. You always provide great service!"
Bernadette F.
"Thank you so much for all the help you provided. You exceeded your service!"
Evelyn G.
"Hey Joe! Again your staff is the greatest! I was able to get a new Car Insurance policy and I am saving $200.00 a year! You guys are awesome!"
Dave F.
"Hi Mike! It has been awhile since we last spoke—hope all is well with you and your family.
I thought I would write you a short note to let you know how pleased I continue to be with our relationship with Otterstedt and the people at your firm who we work with throughout the year.
We received particularly excellent service from our new rep Mike Cronin. Working closely with the carrier Mike restructured the coverage for our firm—KULPER & COMPANY. We now have optimal coverage at an affordable price as a result of his hard work.
In addition, as we acquired new vehicles/traded in our old ones as well as tweaked our homeowners and personal umbrella policies – Dolores Vicari has done a consistently great job for us in making sure all our coverage is correctly in place in a timely manner for our auto and homeowner needs.
I could go on ---really, everyone we deal with at your agency is a please to work with, Mike.
Because our business friendship goes back a long way—to founding of our firm---15 years ago this year, I just wanted to take a minute to thank you and your associates for the work they have done over the years to help us with our insurance needs. Our attorney and good personal friend, Frank A. recommended Otterstedt to us back in 1997; it was a great referral that has been very helpful to us over the years.
Wishing you all the best and continued success.Warm regards,"
Keith Kulper
"Dear Tracy, Thank you so much for all your help in my insurance needs. Also, I would like to thank you for your kindness and understanding when my mother passed away. You had made the transition in insurance very smooth. It could have been daunting having four executors on estate."
Susan M.
"Dear Mr. Parisi, As a small business owner in Bergen County, these past few years have been tough, taking into consideration not only the turbulent economic climate we have working in but needing to maintain the right coverage to remain in business. With 2011 behind us, we are ready to take on 2012 with renewed energy and focus.
Over the past couple years we have been working closely with Ms. Vianset Morel, Account Executive in the Englewood Cliffs branch who handles our auto and liability insurances and, more recently, with Ms. Lisa Favata, Benefits Manager from the Summit Branch for our small group health insurance coverage. Both these ladies not only demonstrate a keen knowledge of the insurance policies we carry but go above and beyond to ensure we have the right coverage and are always very helpful with any questions or issues we encounter.
I wanted to recognize these two employees who have been tremendous help in assisting me to continue building upon my company’s twenty-three years of past success and are truly a credit to your firm.
Many thanks,"
Francis V.
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